Refund Policy
At MoneyWalle (Acolyte Finserv Limited), our commitment to customer satisfaction is unwavering. Our refund process is designed to be transparent and customer-centric, initiated only under specific conditions. Rest assured, we prioritize the confidentiality of your details and do not share them with any third party.
Conditions for Refund Initiation
Refunds will be initiated under the following circumstances:
Duplicate Loan Repayment
If the borrower has unintentionally repaid the loan twice, regardless of the means.
Excess Payment Received
In cases where MoneyWalle has received payment exceeding the repayment value.
Early Repayment Mistake
If the borrower mistakenly repays the loan before the due date.
Client Satisfaction Resolution
In the event of client dissatisfaction, we encourage individuals to reach out for guidance. We are committed to addressing concerns and enhancing satisfaction. We strongly advise visitors and potential customers to thoroughly review our refund policy before making any payments. Understanding the terms ensures a transparent and informed financial transaction.
Refund Processing Time
For eligible refund cases, the refunded amount will be credited to the respective bank account within 7 working days, offering prompt resolution to our valued customers.